Preguntas frecuentes
Q1. Can your toy guns be legally shipped to my country?
Yes! All of our toy guns comply with safety and toy regulations. We offer orange tips and only ship to countries where import is permitted. Still unsure? Contact us at service@survivortoys.com before ordering.
Q2. What type of batteries or gel beads do your blasters use?ZZ
Each product page indicates the required battery type and compatible gel beads. Most of our toys come with a rechargeable battery and USB charger.
Q3. 📦 How long does shipping take?
We ship to most countries worldwide. Estimated delivery times (business days): United States – 14–25 days; Australia – 14–25 days; Canada – 14–28 days*; United Kingdom – 14–28 days*; Germany – 14–25 days; France, Italy, Spain, Netherlands, Belgium – 14–25 days; Austria, Czech Republic, Poland, Sweden, Finland, Denmark – 14–25 days; Ireland, Portugal, Luxembourg, Greece, Hungary, Romania – 14–25 days; Slovakia, Slovenia, Croatia, Estonia, Lithuania, Bulgaria, Latvia – 14–25 days.
*Some destinations may experience delays due to customs inspection.
Your order will go through the following steps: from our warehouse to the distribution center; scanned and issued by staff; export customs clearance; air freight preparation; shipped by air; import customs clearance; local delivery (e.g. USPS in the U.S.).
⏱️ Estimated delivery time: 10–20 days.
🇺🇸 How does USPS handle delivery in the United States?
Once your parcel arrives in the U.S., USPS handles it in two phases: Phase 1 – International Transit: tracking becomes active within 12 business days after being scanned at USPS Los Angeles Gateway (LAX); Phase 2 – Final Delivery: USPS completes delivery within 3–5 business days after customs clearance.
Note: Real-time tracking may not be available early due to system integration with our new logistics partners.
🔍 How do you monitor shipments?
We sync tracking info with USPS daily, initiate a priority check if there's no update after 14 days, and notify you once the parcel is scanned by USPS.
This upgraded process helps us:
✅ Reduce China–U.S. shipping time by 20%; ✅ Improve customs clearance efficiency; ✅ Lower inspection and delay rates.
❓ Need help? Contact us at service@survivortoys.com
Q4. Do you offer a warranty or return policy?
Yes. We offer a 30-day money-back guarantee. If you're not satisfied, return unused items in original packaging for a full refund.
Q5. How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also track it directly on our website or through the shipping carrier's site.
Q6. Is it safe to pay on your website?
Yes – all payments are processed securely via Shopify Payments. Your data is protected with SSL encryption and PCI-compliant gateways.
Q7. Can I cancel or change my order after placing it?
If your order hasn't shipped yet, yes! Please contact us immediately at service@survivortoys.com. Once shipped, we cannot change or cancel the order.
Q8. Is it safe for kids to use your blasters?
Our products are recommended for ages 14 and up. While designed for safe play, we strongly recommend using eye protection during use.
Q9. Do you offer wholesale or bulk discounts?
Yes, we support group orders and resellers. Email us at service@survivortoys.com for wholesale pricing and custom quotes.
Q10. Where are you based?
SurvivorToys is operated by a Hong Kong-based company with warehouses in China and overseas. We ship globally, focusing on customers in the US, EU, and Australia.