Shipping Policy

Shipping Policy

Order Processing

All orders are processed within 3 business days. Once your order has been shipped, a confirmation email with tracking details will be sent to you.

Shipping Coverage

We offer free worldwide shipping on most products. In rare cases, remote areas may incur additional fees.

Estimated Delivery Time

  • United States: 2–5 weeks
  • Other Countries: 3–6 weeks

Delivery times may vary depending on location, customs processing, and seasonal demand.

Order Tracking

Tracking information will be provided via email after dispatch. You can track your order at www.17track.net.

Shipping Process

  1. Order packed and shipped from warehouse
  2. Cleared for international transit
  3. Shipped by air to destination country
  4. Cleared by import customs
  5. Final delivery by local carrier

US Tracking Milestones

  • Tracking updates usually appear within 12 business days
  • Arrival scan by USPS confirms entry into the US (typically via LAX)
  • Delivery is completed within 3–5 business days after customs clearance

Shipment Monitoring

  • Tracking is updated daily through our logistics partners
  • If your tracking shows no movement for 14+ days, we will assist in opening an investigation

Customs & Duties

All items are shipped on a duty-paid basis. You are not required to pay additional import taxes or fees.

Refused or Undeliverable Orders

If a package is returned due to delivery refusal, incorrect address, or the recipient not being available without forwarding details, and the item cannot be returned to us, no refund will be issued.

Customers are responsible for providing accurate shipping details during checkout. We are not liable for losses due to incorrect information.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us immediately. We cannot guarantee changes after an order has been processed or shipped.

Contact

If you have any questions about your order or shipping status, feel free to reach out to our support team:

Email: service@survivortoys.com
WhatsApp: +852 5244 9732